At Trinity Home Care Agency, we are committed to protecting the privacy and confidentiality of our clients, caregivers, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with federal HIPAA regulations and applicable North Carolina state laws.

We may collect information from clients, staff, and website visitors, including but not limited to:

• Personal Identifiers: Name, address, phone number, email, date of birth.
   
• Health Information: Medical history, care needs, medications, service records, and other Protected Health Information (PHI).
   
• Payment and Billing Information: Insurance or Medicaid details, payment history, and financial information related to services.
   
• Website Interaction Data: IP address, browser type, pages visited, and forms submitted on our website.
   

All health-related information collected is treated as Protected Health Information (PHI) under HIPAA.

We may use the information we collect for purposes including:

• Providing and coordinating your care and services.
   
• Communicating with you about services, appointments, or updates.
   
• Billing, insurance, and Medicaid eligibility verification.
   
• Compliance with federal, state, and local laws.
   
• Quality improvement and staff training purposes.
   
• Marketing, outreach, or educational purposes only if you have opted in.
   

We will never sell your personal or health information.

• Clients and Staff: You have the right to opt in or opt out of receiving marketing communications, newsletters, or promotional messages.
   
• How to Opt Out: You may unsubscribe from emails, decline phone/text notifications, or notify us in writing at:

Trinity Home Care Agency
501 Patetown Rd Suite 14 Goldsboro,NC 27530
contact@trinityhomecareagency.com
(919)910-0186
 

We may share your information only as permitted or required by law, including:

• With healthcare providers or facilities involved in your care.
   
• With insurance companies or Medicaid for payment purposes.
   
• When required by federal, state, or local laws, regulations, or legal proceedings.
   
• With business associates under HIPAA agreements who perform services for us.
   

We do not share information for marketing purposes without explicit consent.

Clients have certain rights under HIPAA and North Carolina law, including:

• Access: Request and receive copies of your PHI.
   
• Correction: Request corrections to any inaccuracies in your records.
   
• Disclosure Accounting: Receive a list of disclosures of your PHI made by Trinity Home Care.
   
• Restriction Requests: Request restrictions on certain uses or disclosures of your PHI.
   
• Confidential Communications: Request alternative ways for us to communicate with you (e.g., by mail instead of phone).
   
• File Complaints: You may file a complaint if you believe your privacy rights have been violated.
   

For more information on your rights, visit the U.S. Department of Health & Human Services (HHS) HIPAA website: https://www.hhs.gov/hipaa.

We maintain administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your information. Staff receive ongoing training to ensure compliance with HIPAA and state regulations.

This Privacy Policy may be updated periodically. The most current version will always be posted on our website. Changes become effective immediately upon posting unless otherwise indicated.

If you have questions, concerns, or would like to exercise your privacy rights, please contact:

Trinity Home Care Agency
501 Patetown Rd Suite 14 Goldsboro,NC 27530
contact@trinityhomecareagency.com
(919)910-0186